- ORDERS WILL SHIP IN 7-14 BUSINESS DAYS.
- ORDERS ARE LIMITED TO 1 ITEM PER ORDER. NO MULTI-UNIT PURCHASES.
- LIMIT 1 ORDER PER ADDRESS.
- NO PO BOXES ACCEPTED FOR SHIP TO ADDRESS, AS SIGNATURE SERVICE IS REQUIRED.
- NO FREIGHT FORWARDING OR RESHIPPING SERVICES ALLOWED.
THIS ITEM IS AN EXCLUSIVE COLLABORATIVE RELEASE. THERE WILL BE NO REFUNDS, EXCHANGES, OR CANCELLATIONS. SHIPPING WILL APPLY FOR THIS PROMO ITEM.
ORDERS REFUSED OR RETURNED AS UNDELIVERABLE WHEN SENT TO THE ADDRESS PROVIDED BY THE CUSTOMER WILL RESULT IN A 30% RESTOCKING FEE.
WHEN WILL MY ORDER SHIP?
ORDERS WILL BE PROCESSED TO SHIP IN 7-14 BUSINESS DAYS. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN AUTOMATED EMAIL WITH YOUR TRACKING INFORMATION. ORDERS ORDERS ARE SHIPPED VIA STANDARD GROUND SHIPPING. PLEASE ALLOW 5-10 BUSINESS DAYS FOR DELIVERIES AS CARRIERS ARE EXPERIENCING DELAYS IN SHIPPING DURING THIS TIME. ONCE YOU RECEIVE YOUR TRACKING NUMBER, PLEASE FOLLOW IT CLOSELY TO BE AVAILABLE FOR THE DELIVERY AS A SIGNATURE IS REQUIRED.
WHY WAS MY ORDER CANCELED?
SUSPICIOUS ACTIVITY: OUR BILLING DEPARTMENT DID NOT RECEIVE AUTHORIZATION FOR THIS TRANSACTION.
BOT ACTIVITY: BROWSER AUTOMATION, BOTS OR A RESERVATION SERVICE TO PURCHASE THESE PRODUCTS. WE RESERVE THE RIGHT TO REFUSE BULK ORDERS. MULTIPLE ORDERS PLACED FOR THE SAME PRODUCT ON
LIMITED PURCHASES: ITEMS LIMITED TO ONE (1) PER CUSTOMER
WE RESERVE THE RIGHT TO MAKE EXCEPTIONS AND CANCEL, REFUND OR EXCHANGE A LAUNCH PRODUCT AT OUR SOLE DISCRETION.
WILL I HAVE TO PAY DUTIES & TAXES FOR MY INTERNATIONAL ORDER?
ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND TAXES FORMED BY THE COUNTRY OF IMPORT. THE RECEIVER (CUSTOMER) IS RESPONSIBLE FOR THESE FEES. REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND NOT ELIGIBLE FOR REFUND OR CREDIT.
LOST PACKAGES:
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. CUSTOMERS ARE RESPONSIBLE FOR PAYING ADDITIONAL SHIPPING AND HANDLING FEES TO HAVE THE ORDER RESHIPPED, IF AVAILABLE. THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER.
ORDER ISSUES:
IN ORDER TO PROVIDE THE BEST CUSTOMER SERVICE, ANY CONCERNS REGARDING ORDERS MUST BE RECEIVING IN WRITING WITHIN 7 DAYS WITHIN THE DELIVERY OF THE ORDER.
TERMS
THIS ITEM IS AN EXCLUSIVE COLLABORATIVE RELEASE. ONCE AN ORDER IS PLACED, THE SALE WILL BE FINAL. THERE WILL BE NO REFUNDS, EXCHANGES, OR CANCELLATIONS.
If you encounter any issues with your order, please email us and include your order number and a brief description of your issue. releases@unionlosangeles.com
POLICIES:
BILLING ADDRESS MUST MATCH CREDIT CARDS BILLING CREDENTIALS. SHIPPING ADDRESS MUST MATCH THE BILLING ADDRESS. WE WILL ONLY BE SHIPPING TO THE BILLING ADDRESS PROVIDED.
ONCE AN ORDER IS PLACED FOR THESE ITEMS, THE SALE IS FINAL AND CANNOT BE CANCELLED, REFUNDED OR EXCHANGED. WE RESERVE THE RIGHT TO CANCEL ANY ORDERS OR BAN ANY USER THAT WE REASONABLY DETERMINE USED BROWSER AUTOMATION, BOTS OR A RESERVATION SERVICE TO PURCHASE THESE PRODUCTS. WE RESERVE THE RIGHT TO REFUSE BULK ORDERS. MULTIPLE ORDERS PLACED FOR THE SAME PRODUCT ON ITEMS LIMITED TO ONE (1) PER CUSTOMER IS A VIOLATION OF OUR POLICY AND DEPRIVES OTHER CUSTOMERS OF THE OPPORTUNITY TO PURCHASE THESE PRODUCTS AND IS A COST AND BURDEN TO OUR WAREHOUSE AND WEB DEPARTMENT. WE RESERVE THE RIGHT TO CANCEL THE ORDERS OR ACCEPT THE MULTIPLE PURCHASES AT OUR SOLE DISCRETION. WE RESERVE THE RIGHT TO MAKE EXCEPTIONS AND CANCEL, REFUND OR EXCHANGE A LAUNCH PRODUCT AT OUR SOLE DISCRETION.
PLEASE NOTE ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU) - INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR CUSTOMS, DUTIES AND TAXES. THESE COSTS ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST AND WILL BE BILLED SEPARATELY BY THE SHIPPING COMPANY, IF APPLICABLE.