FAQs
WHAT HAPPENS AFTER I PLACE MY ORDER?
You will receive a confirmation of your purchase via email immediately after your order is placed. This confirmation email should be kept for your records until your order is complete. When your order is ready to ship, you will receive a second notice to confirm shipping, along with a tracking number. Please allow up to 2 business days for your tracking status to update.
If you have any questions or concerns about your order please contact us at: orders@unionlosangeles.com
WHAT IS YOUR GENERAL ORDER PROCESSING TIME?
Please allow 5 business days to process your order. You will be emailed a tracking number once your order has been prepared for shipment.
Orders placed on weekends or holidays will be processed the following business day.
We offer express shipment options if your order is a rush delivery.
We are currently experiencing fulfillment delays, please allow up to an additional 10 business days for your tracking information to update.
WHAT IS THE RETURN PROCESS?
Please return items in new condition within 14 days of original shipment date.
Most items are eligible for return in their original tagged condition within 14 days of the shipment date. Original shipping and handling fees are not eligible for refunds. Before shipping us your return, please contact us at orders@unionlosangeles.com for a return approval.
Union will not cover charges related to returns. Shipping fees will be incurred by the customer.
Refunds will be sent to customers once items are received in-warehouse and match our quality control standards.
**Note on Collaborative Release Items** NO REFUNDS, EXCHANGES, OR CANCELLATIONS ON THE FOLLOWING Including but not exclusive to: Sale items, Collaborations, Exclusive releases (Nike/ Jordan/ Adidas / Converse / Vans).
ORDERS REFUSED OR RETURNED AS UNDELIVERABLE WHEN SENT TO THE ADDRESS PROVIDED BY THE CUSTOMER, WILL RESULT IN A 35% RESTOCKING FEE.
WHAT IS THE REFUND PROCESS?
Refunds will be charged back to the original form of payment used for purchase. Once a refund has been processed, please allow 3-5 business days for the amount to reflect in your account. Sale items are not eligible for any refunds or store credit.
WHERE DO YOU SHIP?
We ship worldwide except to a small handful of countries like Russia and Japan.
We do not ship to P.O. boxes.
WHAT DOES IT COST TO SHIP MY ORDER?
DOMESTIC: Shipping fees will vary depending on the method chosen during check out and geographical location. Select items over $150 will include free shipping and will be sent via UPS Standard Ground.
INTERNATIONAL: International customers are responsible for all taxes, duties and custom fees. Please note that these fees are not included in your purchase order and will be billed separately by the shipping company.
Select items over $300 will include free shipping and will be sent via DHL Express.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, and American Express, as well as payments via PayPal.
As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for large orders, international orders and/or when your shipping and billing addresses do not match.
WHY WAS MY ORDER CANCELLED?
We reserve the right to make exceptions and cancel, refund or exchange a launch product at our sole discretion.
Suspicious Activity: Our billing department did not receive authorization for this transaction.
Bot Activity: Browser automation, bots or a reservation service to purchase there products. We reserve the right to refuse bulk orders. Multiple orders placed for the same product, or any signs of collusion will result in order cancellations.
ORDER ISSUES:
In order to provide the best customer service, any concerns regarding orders must be received in writing 7 days within the delivery of the order.
